For any enquiries, please contact firstname.lastname@example.org
Orders and Payment
What payment options do you accept?
For online orders: We accept payment via Visa, Mastercard and PayPal. Take your pick!
I cannot proceed to pay for my order, what do I do?
Why did my payment fail and what should I do?
There're a few possible reasons why your payment was unsuccessful:
- Your connection may have dropped during checkout
Your card may have been rejected
(Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)
If you're still having trouble placing an order after multiple attempts, please contact us at email@example.com with a screenshot of the error and we'll sort it out for you.
Can I change or cancel my order after confirmation?
Amendments or cancellations can't be made once your order's been confirmed! We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.
What should I do if my order hasn't been delivered yet?
You may track your order via the following steps:
- Select "Singpost"
- Key in Tracking Number
If you need any assistance, feel free to contact us at firstname.lastname@example.org with your Order Reference! We'd be happy to help. :)
I received a wrong item, what should I do?
We're incredibly sorry for the mix-up! :(
Please give us a chance to fix this - drop us an email at email@example.com within 30 days from the date of delivery with the following information:
- Your Order Reference
- The product code of the item you ordered
- The product code of the item you received
Our Customer Care team will get back to you as soon as possible on the next steps to take.
For incorrect item/s received, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We recommend returning defecting items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.
I received a defective item, how do I request for an exchange?
We're incredibly sorry you received a defective item! :(
Please give us a chance to fix this - drop us an email at firstname.lastname@example.org within 30 days from the delivery date with the following info:
- Your Order Reference
- The product code of the defected item
- Photo of the defect
Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, a credit refund will be issued.
For defective items, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your item is/are unused and in the same condition that you received it. Your item must be in the original packaging.
We recommend returning defective items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.
What are the delivery options and when can I receive my order?
|Delivery Type||Fee (SGD)||Timeframe (Business Days)|
|3 - 4|
Uncollected parcels will be returned to Baget and redelivery is chargeable.
How do I change my delivery information?
You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message and we'll do whatever we can to help!
Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.
If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!
Do you deliver internationally?
How do I check the delivery status of my order?
We know you're excited for your parcel to arrive!
For local courier orders, your parcel might be handled by Singpost. You may track its journey with the following steps:
- Select "Singpost"
- Key in Tracking Number
Exchanges / Returns / Refunds
What is your Return & Exchange Policy?
Please click here for our Returns Policy.
When will I receive my store credit refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a store credit refund to you via a coupon code. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your store credit refund will be processed within 5-7 business days from when we receive it.
What happens if I’ve returned an order that is not eligible for returns?
We'll drop you an email once we've processed your parcel.
- For your parcel to be returned to you, there'll be a redelivery fee of $2
- If you are unsure of an item's eligibility to be returned, you may check our Returns Policy here.
Store Credit and Coupon Codes
What is Store Credit and how do I use it?
Store Credit will be issued for eligible returns and expires after 2 years. Your Store Credit can be used as a payment method for online orders.
How to use:
- Checkout as per normal
- On Checkout - Payment Page, enter the coupon code.
You'll receive Store Credit via a coupon code sent to your email for returning an order within 30 calendar days to return an item from the date you received it
Store Credit expires after 2 years, are non-transferable and non-refundable.
Can I return my order if I've applied Store Credit?
Why am I unable to use my discount?
There're a few possible reasons why your discount could be invalid:
The code has expired
Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
Did you apply the promo code to the correct field?
Promo codes should be applied to the 'Promo Code' field at checkout.
Has this promo already been used?
Some promo codes might have restrictions to the number of times it can be used.
Can't find your promo code here?
For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.
If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message at email@example.com with a screenshot of the error message!
I placed my order but forgot to use my discount code, what should I do?
Discount codes can't be applied to an order that's already been made!
Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions of the discount!